Agent Customer Service Representative

1 day ago


Dombivli, Maharashtra, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

**Job Opportunity:** Agent Support

We are seeking a skilled professional to fill the role of Agent Support. The successful candidate will be responsible for:

Key Responsibilities:

  • Responding to customer inquiries via phone, email, and chat.
  • Maintaining high response and resolution speed as defined by Service Level Objective (SLO).
  • Ensuring high customer satisfaction scores and adhering to quality standards in 90% of cases.
  • Providing root cause assessments using existing knowledge bases.
  • Offering bug progress summaries using available tools and platforms.

Required Skills:

  • Excellent communication skills (verbal and written).
  • Typing skill with a minimum speed of 60-80 WPM.
  • Experience in troubleshooting complex issues using SOP documents.
  • Knowledge of support methodologies, case lifecycles, and analytical skills for breaking down issues.
  • Proficiency in any ticketing tool and ITIL knowledge.

Desirable Skills:

  • At least 6 months of experience in infrastructure, storage, or service desk.
  • Hands-on experience with Google products.
  • Google Workspace Administrator certification is beneficial.


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