HR Service Delivery Specialist

1 week ago

Malappuram, Kerala, India beBeeEmployer Full time ₹ 2,16,000 - ₹ 2,40,000

**Employee Service Manager Job Summary:**

We are seeking a skilled professional to join our organization in the role of Employee Service Manager. This position is responsible for handling employee inquiries related to payroll, HR policies, benefits, and internal processes.

**Key Responsibilities:

  • Act as the primary point of contact for employees regarding payroll, HR policies, benefits, and internal queries.
  • Log, track, and ensure timely resolution of employee concerns.
  • Collaborate with HR, Payroll, and Finance teams to resolve issues.
  • Provide clear communication and guidance on organizational policies and procedures.
  • Maintain accurate and confidential employee records.
  • Support the development of FAQs, knowledge bases, and employee self-service tools.
  • Elevate complex cases to senior HR team members when necessary.

**Qualifications & Skills:**

  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • At least one year of experience in HR, Payroll, or Employee Services (internships or entry-level roles considered).
  • Familiarity with labor law and payroll practices is preferred.
  • Strong communication skills are essential, with Spanish being a required language proficiency.
  • Good organizational and problem-solving skills are necessary.
  • Able to maintain confidentiality and handle sensitive information.
  • Proficiency in MS Office and HRIS/Payroll tools is an advantage.

**Benefits:**

This role offers a competitive compensation package, opportunities for growth and development, and a collaborative work environment.

**Other Information:**

The successful candidate will possess a service-oriented mindset, strong interpersonal skills, attention to detail, quick learning abilities, and a team player mentality.

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