Executive Service Delivery Specialist

2 days ago

Malappuram, Kerala, India beBeeDelivery Full time ₹ 80,00,000 - ₹ 1,00,00,000
Service Delivery Excellence

We are seeking a seasoned professional to establish and lead our complete service delivery system from the ground up. This key role is ideal for an experienced ITSM delivery expert who can design, implement, and manage end-to-end service delivery frameworks.

Key Responsibilities:

  • Develop and standardize processes, SLAs, and best practices for seamless service operations.
  • Monitor and drive service quality, ensuring customer satisfaction and compliance.
  • Collaborate with internal teams to ensure efficient service execution.
  • Proactively identify risks, issues, and gaps in delivery, and implement corrective measures.
  • Generate regular reports on delivery performance, efficiency, and improvement areas.
  • Mentor and guide junior team members in delivery practices and standards.

Required Skills & Qualifications:

  • 5+ years of experience in service delivery, implementation, or related roles.
  • Strong understanding of IT service management (ITSM) principles and delivery frameworks.
  • Hands-on experience in setting up systems and processes from scratch.
  • Prior experience with Freshservice or similar ITSM tools is highly desirable.
  • Excellent stakeholder management and client-facing skills.
  • Strong problem-solving, analytical, and organizational abilities.
  • Effective communication skills with the ability to articulate technical concepts clearly.
  • Certification in ITIL or related frameworks is preferred but not mandatory.

Why this Role:

  • Lead impactful delivery programs and directly influence client success.
  • Collaborate with a technically advanced, client-focused, and innovation-driven team.
  • Enjoy competitive compensation and growth opportunities in a fast-scaling environment.

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