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Service Delivery Associate

3 weeks ago

Malappuram, Kerala, India beBeeSupport Full time ₹ 9,04,800 - ₹ 12,16,200

At Coats, we are seeking a customer-focused professional to provide support to our customers across the country.

The ideal candidate will proactively build strong relationships and promote digital solutions to enhance overall service and satisfaction.

  • Handle customer inquiries, explore needs, and collaborate with commercial teams to maximise sales leads.
  • Administer orders, manage stock availability, and communicate with customers on delivery arrangements.
  • Coordinate sample requests and ensure timely execution and delivery.
  • Receive, register, and resolve complaints efficiently and empathetically.
  • Assist customers in adopting Coats digital tools, troubleshoot issues, and identify opportunities for process improvement.

A key aspect of this role is the ability to handle customers with empathy and confidence. A customer-focused and target-oriented approach is essential.

Key responsibilities include:

First-line Support
  • Provide one-stop support to customers across the country.
  • Proactively build strong relationships with customers.
Order Management
  • Administer orders from receipt to delivery.
  • Manage stock availability and communicate with customers on delivery arrangements.
Sample Request Management
  • Coordinate sample requests and ensure timely execution and delivery.
Customer Complaint Management
  • Receive, register, and resolve complaints efficiently and empathetically.
Digital Tool Support
  • Assist customers in adopting Coats digital tools.
  • Troubleshoot issues and identify opportunities for process improvement.

Requirements for this role include:

  • Excellent communication, collaboration, and interpersonal skills.
  • Proactive problem-solving and adaptability in a demanding environment.
  • Freshers or previous customer service experience preferred.

At Coats, we foster a diverse and collaborative environment where every team member can thrive.