Account Growth Manager

3 days ago


Pune, Maharashtra, India beBeeCustomerSuccess Full time US$ 1,00,000 - US$ 1,20,000
Job Title:

Account Growth Manager

Description:

We are seeking a proactive and detail-oriented professional to play a crucial part in customer satisfaction and retention.

Key Responsibilities:
  • Manage a portfolio of customer accounts, providing personalized attention and support to ensure customer satisfaction.
  • Maintain a consolidated status tracker for each client, documenting implementation, support, and product interactions.
  • Advocate for customer needs and priorities within the organization, collaborating with internal teams to incorporate feedback into strategic decisions.
  • Collate feedback from clients across various communication channels, tickets, emails, chats, to identify trends and areas for improvement.
Requirements:
  • 5 years of industry experience in Pricing and Market Access.
  • Passionate about Pharma and Customer Satisfaction.
  • Excellent communication skills and the ability to translate between technical and non-technical audiences.
  • Experience working with Microsoft Excel is a must.
Culture Values:
  • Patient Minded: I act with the patient's best interest in mind.
  • Client Delight: I own every client experience and its impact on results.
  • Take Action: I am empowered and hold myself accountable.
  • Embrace Diversity: I create an environment of awareness and respect.
  • Grow Talent: I own my development and invest in the development of others.

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