Strategic Leader
2 weeks ago
Description:
Job Profile Summary
Mercer's global Center of Expertise (CoE) for Talent Assessment in India seeks a seasoned leader to drive profitable growth, efficiencies, and client satisfaction. As the leader of this CoE, you will be responsible for building effective relationships with global market leadership and delivering on growth and profitability goals.
The CoE is the backbone of Mercer Assessment Solutions, supporting clients and consultants worldwide to penetrate new markets, deliver efficiently, and drive the evolution of technology. This includes:
- Penetrating new markets and uncovering new opportunities
- Delivering efficiently and delighting clients
- Driving the evolution of efficient technology
- Evolving and managing a competitive product portfolio
The reporting will be directly to the Global Talent Assessment Leader. The COO will be instrumental in driving operational efficiencies across all functional areas of the CoE and meeting internal and external service level agreements.
As a key member of the global Assessment ELT, you will provide expert guidance to shape the vision, objectives, and execution of the CoE. You will maintain a deep understanding of the talent assessment landscape and guide the CoE's evolution in response to industry changes and technological advances.
Key Responsibilities
- Strategic Leadership: Provide expert guidance to shape the vision, objectives, and execution of the CoE. Maintain a deep understanding of the talent assessment landscape and guide the CoE's evolution in response to industry changes and technological advances.
- Operational Excellence: Oversee day-to-day operations, ensuring efficiency, scalability, and the highest standards of quality. Lead cross-functional teams to deliver exceptional client and candidate experiences.
- Service Delivery and Client Satisfaction: Deliver an exceptional client and candidate experience within agreed parameters. Work with consulting and customer success teams to optimize client onboarding, assessment delivery, and follow-up processes.
- Profitable Growth: Cultivate and maintain strong relationships with Mercer leaders and consultants to set local market strategy and ensure they have what they need to sell and deliver to clients.
- Talent and Culture: Lead by example, fostering a high-performance culture with innovation, collaboration, and excellence at its core.
Required Capabilities
- Past experience in managing complex global operations, upholding high quality standards, and driving operational excellence.
- Strong business acumen, with a track record of delivering operational improvements and scaling profitable growth across multiple geographies.
- Change management, with experience leading a team through organizational transformation while continuing to deliver on business-as-usual activities.
- Collaborative stakeholder engagement and proven ability to influence without authority.
- Effective and personable people management, with a minimum of 20 years leading a cross-functional team of 10+ individuals within consulting, HR technology, or Talent Assessment.
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