Referral Marketing Lead

3 weeks ago


Mumbai, Maharashtra, India Lodha Ventures Full time
Job Overview

Lodha Ventures is looking for a highly skilled Referral & Loyalty Program Manager to drive customer referrals and loyalty programs. This key role requires a seasoned professional with experience in loyalty or referral program management, preferably in real estate, luxury retail, or hospitality. The ideal candidate will have 7-10 years of experience, excellent analytical skills, and strong communication abilities.

Responsibilities include designing and executing a loyalty program that aligns with our brand objectives and market strategies, managing customer journey mapping, coordinating multi-channel communication, and collaborating with internal and external stakeholders to drive program implementation and deal tracking. The successful candidate will also be responsible for achieving set targets of new deals sourced from referrals & repurchases, increasing engagement and program opt-ins across the customer base, and maintaining program cost efficiency.

Estimated salary: ₹1,200,000 - ₹1,800,000 per annum.

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