
Customer Success Associate
3 days ago
Job Role: Candidate Support Specialist (Program)
The Customer Success Associate plays a pivotal role in managing candidate communications, verifying documentation, and ensuring all interactions are handled with professionalism and empathy.
Responsibilities include:
- Be a champion for candidates, addressing inquiries and resolving issues via email or chat.
- Review candidate-provided documents for completeness and accuracy, clearly communicating if additional information is required.
- Educate candidates on the documentation process, providing guidance and support to ensure they understand requirements.
- Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
- Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
Requirements:
- Excellent written and verbal communication skills.
- A basic understanding of customer support and/or candidate management principles.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
What We're Looking For:
- High Agency: Take initiative, make decisions, and tackle challenges proactively.
- Communication Champion: Communicate with clarity, professionalism, and empathy.
- Detail Detective: Have a keen eye for detail and excel at solving problems.
- Tech Savvy: Be comfortable with Google Sheets and eager to learn new software tools.
- Team Player: Collaborate enthusiastically and be always eager to learn and grow.
Benefits:
- Comprehensive health insurance covering self, children, and spouse.
- Unlimited free tele doctor consultations with 15 different specialties for you and your family members.
- Flexible remote work setup with Rs. 10,000 perk.
- Earn EngageWith points for recognitions from team members, redeemable for rewards and recognitions.
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