Student Success Advocate

5 days ago


Kottayam, Kerala, India beBeeEmpathy Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title : Associate/Sr Associate - Student Experience

Role Summary

  • We are seeking a dedicated and empathetic professional to support students and parents throughout their learning journey, ensuring a seamless and engaging experience.
    • Address concerns and refund requests with accuracy and efficiency.
      • Manage escalations across chat, call, and email channels to maintain a positive parent and student experience.
        • Mentor students to ensure effective app usage and maximize learning outcomes.
          • Collaborate cross-functionally with teams to resolve customer issues within stipulated timelines.
            • Take ownership of all customer-facing ad hoc requirements, ensuring swift execution.

Key Responsibilities

  • Support students and parents in achieving their academic goals.
    • Develop strong communication skills, both written and verbal.
      • Work effectively in a fast-paced environment with multiple priorities.
        • Ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.
          • A passion for education and a genuine interest in helping students succeed.

Working Hours

6 days a week | rotational Week off,



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