
Student Success Advocate
5 days ago
Job Title : Associate/Sr Associate - Student Experience
Role Summary
- We are seeking a dedicated and empathetic professional to support students and parents throughout their learning journey, ensuring a seamless and engaging experience.
- Address concerns and refund requests with accuracy and efficiency.
- Manage escalations across chat, call, and email channels to maintain a positive parent and student experience.
- Mentor students to ensure effective app usage and maximize learning outcomes.
- Collaborate cross-functionally with teams to resolve customer issues within stipulated timelines.
- Take ownership of all customer-facing ad hoc requirements, ensuring swift execution.
- Collaborate cross-functionally with teams to resolve customer issues within stipulated timelines.
- Mentor students to ensure effective app usage and maximize learning outcomes.
- Manage escalations across chat, call, and email channels to maintain a positive parent and student experience.
- Address concerns and refund requests with accuracy and efficiency.
Key Responsibilities
- Support students and parents in achieving their academic goals.
- Develop strong communication skills, both written and verbal.
- Work effectively in a fast-paced environment with multiple priorities.
- Ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.
- A passion for education and a genuine interest in helping students succeed.
- Ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.
- Work effectively in a fast-paced environment with multiple priorities.
- Develop strong communication skills, both written and verbal.
Working Hours
6 days a week | rotational Week off,
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