Customer Experience Associate

2 days ago


Kottayam, Kerala, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

Job Position: Customer Experience Associate

Experience Level: 1-3 Years

Location: Gurgaon, India

We are a group of homegrown brands that are thoughtful and relevant to the modern Indian woman. Our mission is to provide the best apparel and lifestyle needs.

  1. Key Responsibilities:
  2. Respond promptly and professionally to customer inquiries via phone, email, and chat.
  3. Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
  4. Provide accurate responses to customer queries, ensuring clear communication across multiple platforms.
  5. Collaborate with cross-functional teams to ensure customers have a smooth experience.
  6. Build and maintain strong customer relationships by understanding their needs and offering tailored solutions using third-party tools.
  7. Use problem-solving skills to handle customer concerns and find solutions efficiently.
Requirements – Skills, Abilities, and Knowledge
  • Education: Graduation in any field.
  • Experience: 1-3 years of experience in customer service, preferably in the E-commerce sector
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving: Strong problem-solving and decision-making abilities.
  • Technical Skills: Proficient in using customer service software and other relevant tools.
  • Customer Focus: Commitment to delivering exceptional customer service with a positive attitude.


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