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Customer Experience Manager

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Kottayam, Kerala, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 8,00,000

As a key player in our organization, we are seeking an exceptionally skilled and customer-focused CRM Professional to fill this full-time role.

Job Overview:

This is a fantastic opportunity for you to provide top-notch customer satisfaction in a large-scale housing project.

The ideal candidate will have a strong background in delivering exceptional customer service, with experience in utilizing CRM software and tools. They will be responsible for handling customer inquiries, providing prompt and accurate responses, and resolving issues efficiently.

Main Responsibilities include maintaining high levels of customer satisfaction, collaborating with the sales team, utilizing CRM software to track customer interactions, and analyzing customer data to identify patterns and trends.

The selected candidate will contribute to the development and implementation of CRM processes and protocols, update product knowledge, and strive to exceed customer expectations.

Requirements:
  • Bachelor's degree in a relevant field or equivalent experience
  • Proven experience in a customer service or CRM role, preferably in the real estate or housing industry
  • Excellent verbal and written communication skills in English and Hindi
  • Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships

Work Schedule: Monday to Saturday, 9:30 am to 6:30 pm