Customer Experience Representative

2 days ago

Kottayam, Kerala, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000
Customer Support Representative

We are seeking a dedicated and enthusiastic professional to provide exceptional customer support. The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work effectively in a team environment.

Key Responsibilities:

1. Respond promptly and effectively to customer inquiries through various channels, including email and phone.

2. Provide accurate and timely information about our services and policies. Maintain a high level of professionalism and empathy in all interactions with customers.

3. Proactively reach out to customers to understand and address their concerns. Monitor and evaluate customer feedback and ratings to identify areas for improvement in the support process.

4. Proactively address and resolve customer complaints and concerns. Focus on achieving high levels of customer satisfaction.

5. Stay up-to-date with our services, updates, and promotions. Continuously educate yourself about industry trends and best practices.

6. Collaborate closely with other teams to address gaps based on customer feedback. Maintain clear and effective communication with customers, colleagues, and other teams within the company.

7. Provide regular updates to customers about the status of their inquiries or issues. Conduct quality checks on interactions with customers to ensure consistent service quality.

8. Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements (SLAs) and response times.

9. Keep accurate records of customer interactions, issues, and resolutions. Generate reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores.

10. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Share knowledge and best practices with fellow support agents.

11. Provide insights and feedback to improve product features and user experience. Ensure adherence to company policies, guidelines, and industry regulations.

12. Be prepared to handle crisis situations or service disruptions following established protocols and communication procedures.

Required Skills and Qualifications:

* Excellent English communication skills

* Proficiency in Google Sheets and Docs and customer support software

* Outstanding written and verbal communication skills

* Good understanding of management practices and techniques

Benefits:

* Competitive salary and benefits package

* Opportunities for career growth and development

Others:

* Must have minimum 1 year of experience

* Bachelor's degree in business administration or relevant field (undergraduates can also apply)

  • Customer Service Representative

    6 days ago

    Kottayam, Kerala, India beBeeCustomerService Full time ₹ 3,50,000 - ₹ 6,00,000

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team.About the RoleThis is an exciting opportunity for a customer-focused individual to provide exceptional service to our clients. As a Customer Service Representative, you will be responsible for responding to customer...

  • Customer Service Representative

    2 days ago

    Kottayam, Kerala, India beBeeHospitality Full time ₹ 6,00,000 - ₹ 8,00,000

    Customer Service Representative Job SummaryThe Customer Service Representative is responsible for delivering exceptional customer experiences to members and guests at the club. This role focuses on floor service, order taking, guest engagement, and ensuring that all dining interactions reflect the club's standards of hospitality and excellence.Main...

  • Customer Service Representative Position

    2 days ago

    Kottayam, Kerala, India beBeeAdministration Full time ₹ 4,20,000 - ₹ 5,80,000

    Job Title: Customer Service RepresentativeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as a customer service representative. In this role, you will be responsible for providing exceptional customer support and ensuring that our clients receive the highest level of service.Required Skills and QualificationsGraduation...

  • Senior Customer Support Representative

    2 days ago

    Kottayam, Kerala, India beBeeProfessional Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Service ProfessionalWe provide exceptional customer experience solutions to leading real estate marketing companies, serving thousands of agents in Canada.This role is ideal for a skilled professional who can work independently and utilize their interpersonal skills effectively. As a senior customer support representative, you will work with clients...

  • Customer Experience Associate

    2 days ago

    Kottayam, Kerala, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Position: Customer Experience AssociateExperience Level: 1-3 YearsLocation: Gurgaon, IndiaWe are a group of homegrown brands that are thoughtful and relevant to the modern Indian woman. Our mission is to provide the best apparel and lifestyle needs.Key Responsibilities:Respond promptly and professionally to customer inquiries via phone, email, and...

  • Customer Experience Manager

    6 days ago

    Kottayam, Kerala, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 8,00,000

    As a key player in our organization, we are seeking an exceptionally skilled and customer-focused CRM Professional to fill this full-time role.Job Overview:This is a fantastic opportunity for you to provide top-notch customer satisfaction in a large-scale housing project.The ideal candidate will have a strong background in delivering exceptional customer...

  • Customer Experience Manager

    9 hours ago

    Kottayam, Kerala, India beBeeCustomer Full time ₹ 4,50,000 - ₹ 8,00,000

    Job DescriptionWe are seeking a skilled professional with 1-4 years of experience to manage customer relationships and ensure customer satisfaction.Main Responsibilities:Handle inbound and outbound calls, emails, and live chat from customers regarding products, services, and inquiries.Maintain a deep understanding of the company's products and services to...

  • Business Development Representative

    2 days ago

    Kottayam, Kerala, India beBeeRelationship Full time ₹ 42,00,000 - ₹ 60,00,000

    Business Development Representative OpportunityAbout the Role:This is a chance to join our team as a Business Development Representative, responsible for cultivating strong relationships with clients through effective tele-calling and customer engagement strategies.Your primary goal will be to generate leads and clearly explain company products and services...

  • Customer Experience Internship

    1 week ago

    Kottayam, Kerala, India beBeeOpportunity Full time ₹ 30,00,000 - ₹ 60,00,000

    Role SummaryWe are seeking an individual to join our Customer Experience team.The ideal candidate will be responsible for managing and responding to all incoming/outgoing calls promptly and professionally.This is a remote work position, and the intern will need to have their own laptop and stable internet connection.Answer and address incoming/outgoing phone...

  • Customer Experience Specialist

    7 days ago

    Kottayam, Kerala, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 8,00,000

    Customer Service RoleWe are seeking a detail-oriented and dedicated customer service professional to fulfill our team's objectives.Key Responsibilities:Respond promptly and professionally to customer inquiries via email, phone, and other communication channels.Manage and resolve issues related to lost packages, damaged products, and incorrect orders in an...