
Customer Experience Specialist
3 days ago
We are seeking a detail-oriented and dedicated customer service professional to fulfill our team's objectives.
Key Responsibilities:- Respond promptly and professionally to customer inquiries via email, phone, and other communication channels.
- Manage and resolve issues related to lost packages, damaged products, and incorrect orders in an efficient manner.
- Process and manage customer orders on our website platform, including handling returns, exchanges, and refunds effectively.
- Act as the main point of contact for our shipping vendors, working together with them to track down and resolve delivery issues smoothly.
- Proactively identify and resolve potential issues before they escalate, ensuring a seamless customer experience.
- Bachelor's degree in a relevant field.
- Proven experience 1-2 years working in ecommerce operations role.
- Strong attention to detail and accuracy.
- Excellent organizational and time-management skills.
- Ability to work independently and as part of a collaborative team.
- Fluent in written and spoken English language.
We are an Indian skincare brand specializing in body care, aiming to bring face-grade skincare and plant-based formulations to address specific body concerns.
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