US-Based Customer Experience Specialist

22 hours ago

Kottayam, Kerala, India beBeeCustomerSupport Full time ₹ 4,50,000 - ₹ 8,50,000

Immersive Customer Support Opportunities Awaits

Seize the chance to thrive in a dynamic environment that values exceptional communication skills, empathy, and adaptability. As a Voice Process Associate, you will play a pivotal role in delivering world-class customer experiences for our esteemed US-based clients.

Key Responsibilities:

  • Engage with customers through inbound and outbound calls, fostering long-lasting relationships built on trust and respect.
  • Resolve intricate queries related to products, services, billing, or technical issues with utmost efficiency and professionalism.
  • Document all interactions meticulously, ensuring seamless service delivery and informed decision-making.
  • Consistently meet performance metrics by providing prompt, efficient, and personalized service that exceeds customer expectations.
  • Embody our core values of excellence, teamwork, and continuous improvement, driving business growth and success.

Required Skills & Qualifications:

  • A degree in any field, accompanied by an impressive academic record.
  • 2-4 years of experience in US voice process/customer support, with a proven track record of success.
  • Fluency in English, essential for excelling in this role and building strong rapport with clients.
  • Proficiency in CRM tools and call center software, streamlining operations and enhancing productivity.
  • The ability to work flexible schedules, including night shifts, while adapting to evolving business needs.

Benefits & Career Advancement Opportunities:

  • A competitive salary and performance-based incentives to recognize individual contributions and drive growth.
  • A one-year retention bonus, rewarding dedication, hard work, and commitment to excellence.
  • An attractive allowances and benefits package, prioritizing employee well-being and satisfaction.

Embark on a rewarding career journey, cultivating expertise, and advancing within our organization as a skilled and versatile customer support specialist.

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