
Customer Experience Manager
4 hours ago
Job Summary
We are seeking an experienced professional to manage a team of customer service representatives and ensure exceptional customer satisfaction.
- Lead a high-performing team of customer service specialists
- Develop strategic support plans to meet business objectives
- Foster strong relationships with customers through prompt issue resolution
Key Responsibilities:
- Team Leadership: Manage a diverse team of customer service specialists, providing guidance and coaching to improve performance and achieve goals
- Strategic Planning: Develop and implement effective support strategies to meet business objectives, including process improvements and escalation procedures
- Customer Engagement: Build and maintain strong relationships with customers, responding promptly to issues and concerns
Requirements
- Customer Service Leadership Experience: Proven ability to lead a team of customer service specialists and drive results
- Analytical Skills: Strong analytical skills to develop and implement effective support strategies
- Communication Skills: Excellent written and verbal communication skills to engage with customers and stakeholders
- Leadership Qualities: Demonstrated leadership qualities, including emotional intelligence and conflict resolution skills
About This Role
This is a great opportunity for a seasoned customer service leader to take on a new challenge and make a meaningful impact. If you have a passion for delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply.
-
Customer Experience Manager
2 days ago
Kottayam, Kerala, India beBeeCustomer Full time ₹ 4,50,000 - ₹ 8,00,000Job DescriptionWe are seeking a skilled professional with 1-4 years of experience to manage customer relationships and ensure customer satisfaction.Main Responsibilities:Handle inbound and outbound calls, emails, and live chat from customers regarding products, services, and inquiries.Maintain a deep understanding of the company's products and services to...
-
Customer Experience Manager
3 days ago
Kottayam, Kerala, India beBeeRetail Full time ₹ 12,00,000 - ₹ 20,00,000Job OverviewThis retail management position focuses on creating a superior customer experience through efficient store operations.Key Responsibilities:Optimize store layout and workflow to enhance customer engagement.Ensure consistent quality in merchandise presentation and display.Maintain thorough adherence to operational standards and procedures.Analyze...
-
Customer Experience Manager
7 days ago
Kottayam, Kerala, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 8,00,000As a key player in our organization, we are seeking an exceptionally skilled and customer-focused CRM Professional to fill this full-time role.Job Overview:This is a fantastic opportunity for you to provide top-notch customer satisfaction in a large-scale housing project.The ideal candidate will have a strong background in delivering exceptional customer...
-
Senior Customer Experience Manager
7 days ago
Kottayam, Kerala, India beBeeLeadership Full time ₹ 45,00,000 - ₹ 82,50,000Customer Service Team Lead Job OpportunityWe are looking for a seasoned and proactive leader to oversee our customer service team.About the Role:Job Description: The ideal candidate will manage daily operations, ensure high-quality service delivery, coach team members, and drive process improvements to enhance customer satisfaction.Responsibilities:Monitor...
-
Experience Customer Experience Specialist
18 hours ago
Kottayam, Kerala, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 8,00,000Job OpportunityWe are seeking a skilled Customer Experience Specialist to deliver exceptional customer experiences.Key Responsibilities:Manage customer inquiries and resolve issues efficientlyMaintain positive customer relationships through effective communicationProactively address customer needs to ensure seamless customer interactionsRequirements:Strong...
-
Chief Customer Experience Manager
22 hours ago
Kottayam, Kerala, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000Job Description\The Senior Executive will be responsible for maintaining accurate records of customer interactions, handling customer complaints in a timely manner, and providing appropriate solutions and alternatives.\Required Skills and Qualifications\Maintain accurate records of customer interactions\Handle customer complaints and provide solutions within...
-
Customer Experience Manager
3 hours ago
Kottayam, Kerala, India beBeeService Full time ₹ 10,00,000 - ₹ 15,00,000Customer Service Operations SpecialistWe are seeking a skilled Customer Service Operations Specialist to join our team. The ideal candidate will have experience in contact vendor management, consumer service operations, and project management.The successful applicant will be responsible for ensuring a premium customer service experience across all channels,...
-
Customer Experience Specialist
1 week ago
Kottayam, Kerala, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 8,00,000Customer Service RoleWe are seeking a detail-oriented and dedicated customer service professional to fulfill our team's objectives.Key Responsibilities:Respond promptly and professionally to customer inquiries via email, phone, and other communication channels.Manage and resolve issues related to lost packages, damaged products, and incorrect orders in an...
-
**Customer Experience Advocate**
20 hours ago
Kottayam, Kerala, India beBeeCustomerSuccess Full time ₹ 60,00,000 - ₹ 1,20,00,000**About Us**We strive to be a true partner to every business. Our mission is to deliver solutions that effectively address real business challenges and accelerate growth.Solutions OverviewZarthi for Services: This solution operates on a pay-as-you-use model, delivering defined business outcomes through the integration of expert personnel, streamlined...
-
Customer Experience Representative
3 days ago
Kottayam, Kerala, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000Customer Support RepresentativeWe are seeking a dedicated and enthusiastic professional to provide exceptional customer support. The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work effectively in a team environment.Key Responsibilities:1. Respond promptly and effectively to customer inquiries through...