Chief Customer Experience Manager

1 day ago


Kottayam, Kerala, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description\

The Senior Executive will be responsible for maintaining accurate records of customer interactions, handling customer complaints in a timely manner, and providing appropriate solutions and alternatives.

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Required Skills and Qualifications\
  • Maintain accurate records of customer interactions\
  • Handle customer complaints and provide solutions within time limits\
  • Understand and interpret various documents, including sale agreements, deeds, GPA, POA, Katha documents\
  • Facilitate customer registration and legal documentation\
  • Proficient in MS Office, particularly Excel, Word, and PowerPoint\
  • Open to learning AI-powered tools to enhance customer experience\
  • Follow up on outstanding payments\
  • Interact with financial institutions for documentation\
  • Liaise with departments like Accounts, Legal, and Liaisoning\
  • Process customer accounts and file documents\
  • Meet working deadlines (TAT)
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Additional Requirements\
  • Familiarity with regulations related to the industry/Department of Stamp Duty & Registration\
  • Liaison with departments as assigned by senior authorities


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