
Chief Customer Experience Manager
1 day ago
The Senior Executive will be responsible for maintaining accurate records of customer interactions, handling customer complaints in a timely manner, and providing appropriate solutions and alternatives.
\Required Skills and Qualifications\
- Maintain accurate records of customer interactions\
- Handle customer complaints and provide solutions within time limits\
- Understand and interpret various documents, including sale agreements, deeds, GPA, POA, Katha documents\
- Facilitate customer registration and legal documentation\
- Proficient in MS Office, particularly Excel, Word, and PowerPoint\
- Open to learning AI-powered tools to enhance customer experience\
- Follow up on outstanding payments\
- Interact with financial institutions for documentation\
- Liaise with departments like Accounts, Legal, and Liaisoning\
- Process customer accounts and file documents\
- Meet working deadlines (TAT)
Additional Requirements\
- Familiarity with regulations related to the industry/Department of Stamp Duty & Registration\
- Liaison with departments as assigned by senior authorities
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