Senior Technical Support Specialist

2 weeks ago


Bengaluru, Karnataka, India OpenText Full time

About This Role

The Senior Technical Support Specialist will be responsible for providing an end-to-end technical support experience of the highest quality to our customers on our products. This role offers an opportunity to learn new and exciting technology while working with the world's top Fortune 500 companies.

Key Responsibilities

  • Conduct troubleshooting, gather diagnostics, reproduce problems, diagnose faults and escalate software change requests to Product Engineering.
  • Test software patches for customers and provide advanced troubleshooting on issues that have been escalated by previous support levels.
  • Assist customers with complex, technical support enquiries via chat, phone and email.
  • Work with customers who have our solutions on-premise and in the cloud.
  • Properly escalate cases to the appropriate teams as needed based on issue complexity, progress and process documentation.

Requirements

  • 5+ years' experience in a technical support and customer centric environment.
  • Extensive knowledge of either Windows and/or Linux/UNIX Operating Systems.
  • Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.
  • Proven experience working in a fluid environment that is ever growing and changing.
  • Strong verbal and written communication skills.

About OpenText

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.



  • Bengaluru, Karnataka, India SmartBear Full time

    About the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our team at SmartBear.As a Senior Technical Support Specialist, you will be responsible for providing in-depth technical support to our customers, troubleshooting complex issues, and collaborating with our development teams to identify and propose solutions.You will...


  • Bengaluru, Karnataka, India Oracle Full time

    Job Description for Senior Technical Support SpecialistWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Oracle.Provide technical support and solutions to Oracle customers via phone and electronic means.Responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle...


  • Bengaluru, Karnataka, India Nexthire Full time

    Job Title: Senior Technical Support SpecialistAs a Senior Technical Support Specialist, you will be responsible for providing advanced technical support for all major operating systems, including Windows, macOS, Linux, and others. You will troubleshoot and resolve hardware and software issues on laptops, desktops, tablets, and mobile devices.Key...


  • Bengaluru, Karnataka, India NetApp Full time

    Job Title: Senior Technical Support SpecialistNetApp is seeking a skilled Technical Support Specialist to join our Level 2 Support team. The ideal candidate will have expertise in troubleshooting performance-related issues in enterprise storage environments.Key Responsibilities:Diagnose and resolve performance-related incidents in enterprise storage...


  • Bengaluru, Karnataka, India XENIA Full time

    Job SummaryXenia is seeking a skilled Senior Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees.Key Responsibilities• Provide on-site and remote technical support to employees, including troubleshooting and resolving technical issues with...


  • Bengaluru, Karnataka, India Nexthire Full time

    Job Title: Senior Technical Support SpecialistSA Technologies is seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing advanced technical support for all major operating systems, including Windows, macOS, Linux, and others.Key Responsibilities:Provide...


  • Bengaluru, Karnataka, India Straumann Group Full time

    Job Title: Senior Technical Support SpecialistJob Summary:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Straumann Group. As a key member of our support team, you will be responsible for delivering exceptional technical customer support to our rapidly growing customer base.Key Responsibilities:Takes ownership of...


  • Bengaluru, Karnataka, India OpenText Full time

    About the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our team at OpenText. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our products and services.Key ResponsibilitiesProvide advanced technical support to customers via...


  • Bengaluru, Karnataka, India OpenText Full time

    Job SummaryOpenText is seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our products and services.Key Responsibilities:Provide advanced technical support to customers...


  • Bengaluru, Karnataka, India OpenText Full time

    Job Title: Senior Technical Support SpecialistJoin OpenText, a global leader in information management, where innovation, creativity, and collaboration drive our corporate culture. As a member of our team, you will have the opportunity to partner with top companies worldwide, tackle complex issues, and contribute to projects shaping the future of digital...


  • Bengaluru, Karnataka, India Nexthire Full time

    Job Title: Senior Technical Support SpecialistJob Summary:We are seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing advanced technical support for all major operating systems, including Windows, macOS, Linux, and others.Key Responsibilities:Provide...


  • Bengaluru, Karnataka, India Nexthire Full time

    **Job Title:** Senior Technical Support SpecialistJob Summary:We are seeking a highly skilled Senior Technical Support Specialist to join our team. The ideal candidate will have a strong background in troubleshooting and resolving complex technical issues, with a focus on providing exceptional customer service.Responsibilities:Provide advanced technical...


  • Bengaluru, Karnataka, India Autodesk Full time

    Job Title: Senior Technical Support SpecialistWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Autodesk. As a key member of our Customer Technical Success Team, you will provide technical support services to our customers, engaging with them to provide solutions, directions, and troubleshooting...


  • Bengaluru, Karnataka, India NetApp Full time

    Job Title: Senior Technical Support SpecialistWe are looking for a skilled Technical Support Specialist to join our Level 2 Support team at NetApp.Job Summary:The ideal candidate will have a solid understanding of ONTAP architecture, performance tuning, and advanced troubleshooting techniques.Key Responsibilities:Diagnose and resolve performance-related...


  • Bengaluru, Karnataka, India Autodesk Full time

    Job Title: Senior Technical Support SpecialistAbout the RoleWe are seeking a skilled Senior Technical Support Specialist to join our team at Autodesk. This individual will provide exceptional support services to our customers, engaging them in technical solutions, directions, and troubleshooting advice.ResponsibilitiesRespond to support requests through...


  • Bengaluru, Karnataka, India Nexthire Full time

    Job Title: Senior Technical Support SpecialistJob Summary: We are seeking a highly skilled Senior Technical Support Specialist to join our team at Nexthire. As a key member of our IT department, you will be responsible for providing advanced technical support for all major operating systems, including Windows, macOS, Linux, and others.Key...


  • Bengaluru, Karnataka, India Straumann Group Full time

    Job Summary:Straumann Group is seeking a highly skilled Senior Support Technical Specialist to deliver exceptional technical customer support to our rapidly growing customer base.Key Responsibilities:Provides responsive and exceptional support to new and existing internal customers.Takes ownership of technical issues and works with the Development Group to...


  • Bengaluru, Karnataka, India Autodesk Full time

    Job Title: Technical Support Specialist-PST, FusionJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and technical expertise to our customers.Key Responsibilities:Respond to customer inquiries and provide timely and...


  • Bengaluru, Karnataka, India Jio Full time

    At Jio, we're looking for a skilled Senior Technical Support Specialist to join our team in Bangalore. As a key member of our Application Support team, you'll be responsible for providing level 2 support for our digital apps and services.Key Responsibilities:Troubleshoot and resolve complex application issuesCoordinate with development teams for bug fixes...


  • Bengaluru, Karnataka, India Conceptia Software Technologies Full time

    At Conceptia Software Technologies, we are seeking a highly skilled Technical Support Specialist to join our team.This role will involve providing technical assistance to our clients, utilizing the SolidWorks Suite of Products.The ideal candidate will have excellent communication skills, be able to work well under pressure, and have a strong understanding of...