IT Service Delivery Manager

12 hours ago

Mumbai, Maharashtra, India Winfort Full time

About Winfort

Winfort is a leading technology company that delivers high-quality services to its clients. We are seeking an experienced IT Service Delivery Manager to join our team and lead our application support, SRE, infrastructure and monitoring teams.

Job Description

The IT Service Delivery Manager will be responsible for developing and implementing strategies to enhance the performance, security, and reliability of our technology infrastructure. The ideal candidate will have a strong track record of delivering high-quality services to clients and developing strategies to enhance technology infrastructure performance, security, and reliability.

Key Responsibilities

  • Manage and lead the application support, SRE, infrastructure and monitoring teams to ensure high-quality services are delivered to clients.
  • Develop and implement strategies to enhance the performance, security, and reliability of our technology infrastructure.
  • Ensure that all applications and services are available, stable and reliable, with minimal downtime.
  • Develop, implement and maintain IT policies, procedures and standards to ensure the security and integrity of data and systems.
  • Develop and manage budgets, forecast expenses, and ensure cost-effectiveness in all IT operations.
  • Develop and implement disaster recovery and business continuity plans, ensuring that all systems and applications are backed up and can be quickly restored in case of any failure.
  • Liaise with key stakeholders across the business to identify new opportunities for technology innovation and enhancement.
  • Develop and implement Service Level Agreements (SLAs) for all IT services, ensuring that they align with the company's business objectives and client needs.
  • Monitor SLAs and ensure that they are met or exceeded, taking corrective action where necessary.
  • Foster a culture of continuous improvement, ensuring that SLAs are regularly reviewed and updated to meet changing business needs.
  • Develop and maintain a metrics-driven approach to IT service delivery, using data to identify areas for improvement and to drive performance and efficiency.
  • Provide regular reports and analysis to senior management, highlighting areas of concern or success, and making recommendations for improvement.
  • Implement best practices and industry standards to ensure the quality and reliability of IT services, with a focus on meeting SLAs and delivering value to the business.
  • Ensure that the group's IT infrastructure and applications are compliant with all relevant regulatory requirements.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum of 10 years of experience in IT operations, with at least 5 years in a leadership role including managing SLA driven team.
  • Demonstrated experience in managing application support, SRE, infrastructure and monitoring teams.
  • Experience in developing and implementing IT policies, procedures, and standards.
  • Strong project management skills and experience in managing budgets.
  • Experience in developing and implementing disaster recovery and business continuity plans.
  • Excellent communication and stakeholder management skills.

Benefits

Winfort offers a competitive salary range of $200,000 - $300,000 per year, as well as a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

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