Senior Managed Services Delivery Specialist
2 days ago
Delivering Exceptional Managed Services
About the Role:
This is an exciting opportunity to join NTT DATA as a Senior Managed Services Delivery Specialist. In this role, you will be responsible for overseeing the end-to-end delivery of managed services contracts to clients. You will support the business and protect the company's reputation by taking responsibility for contract management for local, small, and low to medium complexity contracts.Key Responsibilities:
- Ensure client satisfaction by delivering services according to agreed service definitions and Service Level Agreements (SLAs).
- Act as the primary point of contact for client inquiries, escalations, and feedback.
- Understand client business needs and objectives to tailor required services accordingly.
- Collaborate with technical teams to resolve client issues and incidents promptly.
- Monitor and assess client satisfaction regularly through feedback mechanisms.
Your Background:
We are looking for a seasoned professional with experience in managed services and/or support services environments. You should have demonstrated expertise in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards. Your background should also include managing service delivery projects for clients and monitoring contract performance. Additionally, you should have experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.What We Offer:
Competitive Salary: $120,000 - $180,000 per year
Benefits Package:
- A comprehensive benefits package including health insurance, retirement plan, and paid time off.
- An opportunity to work with a global company that values diversity and inclusion.
- A collaborative and dynamic work environment.
How to Apply:
To apply for this exciting opportunity, please submit your resume and cover letter. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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