Senior Manager of Service Delivery
2 days ago
Job Summary
Tagit Philippines, Inc. is seeking a seasoned professional to lead our service delivery team. As Head of Service Operations, you will be responsible for managing, monitoring, and evolving our service delivery, policies, processes, and profitability to ensure high-quality service delivery within allocated budget and timelines.
Key Responsibilities
- Manage offshore delivery team in the Philippines
- Engage and coordinate with onsite teams for effective and efficient delivery
- Oversee end-to-end delivery, including solutioning, implementation, and production support
- Manage customer and vendor/partner relationships
- Ensure service delivery is managed profitably and in-line with budgets and schedules
- Proactively address problems and identify opportunities for increasing client satisfaction
Requirements
- 15 years of experience in the IT industry
- Over 5-7 years' experience in offshore delivery and operations
- 4 years or more in a senior management position, including responsibility for planning and achieving performance targets
- Involved in technical implementation of Java/J2EE applications
- Experience in digital solutions space within the banking and financial industry
- Preferred PMP and ITIL certifications
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