Senior Manager of Service Delivery
5 days ago
Job Title: Head of Delivery
Job Summary:
We are seeking a highly experienced and skilled Head of Delivery to join our team at Tagit Philippines, Inc. The successful candidate will be responsible for managing and evolving our service delivery, policies, processes, and profitability to ensure we consistently meet our customers' expectations and maintain a high quality of service within allocated budget and timelines.
Key Responsibilities:
- Manage and monitor offshore delivery teams in the Philippines
- Engage and coordinate with onsite teams for effective and efficient delivery
- Oversee end-to-end delivery, including solutioning, implementation, and production support
- Manage customer and vendor/partner relationships
- Ensure service delivery is managed profitably and in-line with budgets and schedules
- Proactively address problems and identify opportunities for increasing client satisfaction
- Cultivate practices that support the company vision and nurture a positive work environment
Requirements:
- At least 15 years of experience in the IT industry
- Over 5-7 years of experience in offshore delivery and operations
- 4 years or more in a senior management position, including responsibility for planning and achieving performance targets
- Experience in digital solutions space within the banking and financial industry
- Preferred PMP and ITIL certifications
About Us:
Tagit Philippines, Inc. is a leading provider of digital solutions for the banking and financial industry. We are committed to delivering high-quality services and solutions that meet our customers' needs and expectations.
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