Senior Service Delivery Manager

1 week ago


Mumbai, Maharashtra, India Ericsson Full time

Overview

At Ericsson, we're committed to shaping the future of communication technology. Our vision is to enable sustainable and inclusive growth for all societies. We invite you to join our team as a Senior Service Delivery Manager, where you'll play a crucial role in driving business success.

Salary

The estimated annual salary for this position ranges from $120,000 to $180,000, depending on location and experience.

Job Description

In this role, you'll oversee the service delivery execution aligned with well-defined KPI/SLA/targets for contract-conforming deliveries. You'll ensure cost-effective allocation of quality resources and guarantee a secured budget for the unit. Additionally, you'll apply the Service Delivery Strategy, translating strategic plans to the unit level.

Responsibilities

  • Implement Performance Management for correct understanding and adherence to processes, methods, and tools.
  • Conduct Resource and Competence Management to ensure efficient resource allocation.
  • Oversee unit finance to ensure budget security.
  • Collaborate with and support service sales to back delivery.
  • Apply the Service Delivery Strategy, translating strategic plans to the unit level.

Skills and Qualifications

To succeed in this role, you'll need:

  • Competency Management expertise.
  • Strong SRM Process skills.
  • Ability to work with Merlin and data analytics.
  • Capacity Planning skills.
  • Knowledge of forecasting tools and data analytics.
  • Strategic Planning abilities.
  • Sales process knowledge.
  • Financial structures for Service Delivery expertise.
  • Work Level Agreement (WLA) and Service Level Agreement (SLA) understanding.
  • Financial Acumen.
  • Customer Insights.
  • Employee Performance Management skills.
  • Market insights.
  • Ericsson Business Processes Knowledge.

Why Join Ericsson?

We offer an outstanding opportunity to use your skills and imagination to push boundaries and build innovative solutions to complex problems. You'll be challenged, but not alone – you'll be part of a diverse team of innovators driven to go beyond the status quo and craft what comes next.



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