IT Service Delivery Manager

1 week ago


Mumbai, Maharashtra, India Jio Full time

About Jio

Jio is a leading technology company that delivers innovative solutions to customers worldwide.

We are seeking an experienced IT service delivery manager to join our team and help us maintain the highest level of service quality.

Job Summary

This role involves overseeing the day-to-day activities of the IT service desk, ensuring prompt resolution of customer issues and continuous improvement of service delivery processes.

The ideal candidate will have experience in IT service management, particularly with HP Service Manager 9.x, and excellent communication skills to effectively collaborate with internal stakeholders.

Key Responsibilities

As an IT service delivery manager, you will be responsible for:

  • Leading the IT service desk team to deliver exceptional customer service
  • Ensuring compliance with ITIL best practices and company standards
  • Maintaining accurate records and reporting on service metrics
  • Collaborating with technical teams to resolve complex technical issues
  • Developing and implementing process improvements to enhance service quality

Requirements

To be successful in this role, you should have:

  • A degree in Computer Science or a related field
  • At least 3 years of experience in IT service management, preferably with HP Service Manager 9.x
  • Excellent communication and leadership skills
  • Knowledge of Unix, SQL, and Java programming languages

What We Offer

Jio offers a competitive salary range of $90,000 - $110,000 per annum, depending on experience, as well as opportunities for professional growth and development.

About the Salary

The estimated salary for this role is based on industry standards and takes into account the level of experience required. It may vary depending on individual circumstances.



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