MES Service Delivery Manager
1 month ago
We are seeking a skilled MES Service Delivery Manager to oversee the end-to-end MES service delivery lifecycle, including planning, implementation, operation, and continuous improvement.
Key Responsibilities:
- Develop and implement service delivery strategies and processes aligned with business objectives and regulatory compliance.
- Monitor and manage key performance indicators (KPIs) to measure service delivery effectiveness and compliance adherence.
- Ensure adherence to SLAs, SLOs, and regulatory requirements.
- Manage service requests, incidents, and problems while maintaining compliance.
Requirements:
- Proven experience in MES implementation and support within the life sciences industry.
- Deep understanding of MES functionalities and industry best practices.
- Strong knowledge of relevant regulations (e.g., FDA, EMA, GxP) and compliance requirements.
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