MES Service Delivery Manager

1 month ago


Mumbai, Maharashtra, India Capgemini Engineering Full time
MES Service Delivery Manager

We are seeking a skilled MES Service Delivery Manager to oversee the end-to-end MES service delivery lifecycle, including planning, implementation, operation, and continuous improvement.

Key Responsibilities:

  • Develop and implement service delivery strategies and processes aligned with business objectives and regulatory compliance.
  • Monitor and manage key performance indicators (KPIs) to measure service delivery effectiveness and compliance adherence.
  • Ensure adherence to SLAs, SLOs, and regulatory requirements.
  • Manage service requests, incidents, and problems while maintaining compliance.

Requirements:

  • Proven experience in MES implementation and support within the life sciences industry.
  • Deep understanding of MES functionalities and industry best practices.
  • Strong knowledge of relevant regulations (e.g., FDA, EMA, GxP) and compliance requirements.


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