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Expert Managed Services Delivery Architect
1 month ago
We are seeking a seasoned Managed Services Delivery Architect to join our team at NTT DATA. This is an exciting opportunity for a highly motivated individual with a passion for delivering exceptional service experiences.
About the RoleThis role requires a deep understanding of complex service transitions and transformations. As a Managed Services Delivery Architect, you will be responsible for ensuring that all service aspects are fully covered during project delivery, aligning with our service delivery capabilities. You will work closely with internal and external stakeholders to define service models, identify current service issues, and develop knowledge transfer strategies.
You will also contribute to the development of commercial proposals, review service takeover strategies, and ensure customer expectations are met. Our ideal candidate has experience working in global technology organizations, IT/ITIL-based service management environments, hosting and managed services business, and public cloud or PCI compliance environments.
Your Responsibilities- Participate in pre-sales phases for service design consultancy.
- Review commercial proposals and statements of work to detect flaws or misalignments.
- Contribute to service takeover strategy definitions.
- Identify current service issues with incumbent providers.
- Determine knowledge transfer strategies.
- Define quality acceptance criteria for service transitions.
In return for your expertise, we offer a competitive salary of $120,000 - $180,000 per year, depending on your level of experience. You will have opportunities to grow professionally, work with a diverse team, and enjoy a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
Requirements- Bachelor's degree or equivalent in Information Technology or related field.
- Relevant ITIL certifications preferred.
- Seasoned experience gained in similar positions, preferably within global technology organizations.
If you are passionate about delivering exceptional service experiences and growing your career, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and experience.
