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Service Delivery Manager

2 months ago

Mumbai, Maharashtra, India Saaki Argus & Averil Consulting Full time
About Us

At Saaki Argus & Averil Consulting, we are seeking a highly skilled Service Delivery Manager to join our team. The successful candidate will be responsible for generating leads and enquiries, negotiating with customers, and ensuring timely order processing. Key responsibilities include identifying potential OEM customers, analyzing customer needs, and developing strategies to achieve order booking targets.

Key Responsibilities:
• Generate leads and enquiries through effective market analysis and customer engagement.
• Negotiate with customers to secure orders and ensure timely payment collection.
• Coordinate with the back office to ensure accurate and timely order processing.
• Develop and implement strategies to achieve order booking targets and monitor progress.
• Collaborate with other departments to ensure smooth execution of sales plans and align sales activities with overall business goals.
• Ensure timely collection of payments from customers and dealers, and manage overdue payments effectively.

Requirements:
• Thorough knowledge of the Western India market, including geography and industrial segments.
• Strong understanding of commercial terms and conditions.
• Excellent communication and negotiation skills.
• Ability to analyze customer needs and develop tailored solutions.
• Strong problem-solving skills and ability to work under pressure.
• Familiarity with the Couplings/Bearings/Motors/Pullies/Compressor industry and customer base in Western India.