Healthcare Service Delivery Lead

1 week ago


Mumbai, Maharashtra, India TTEC Full time

We're seeking a seasoned Healthcare Service Delivery Lead to join our team at TTEC. In this role, you'll play a pivotal part in driving business growth and customer satisfaction.

About the Role

You will oversee the delivery of exceptional service to our healthcare clients, ensuring that their needs are met and exceeded. With a strong focus on quality and efficiency, you'll lead a team of professionals to achieve outstanding results.

About TTEC

TTEC is a leading global provider of customer experience technology and services. Our mission is to deliver innovative solutions that drive business success and enhance customer experiences.

Responsibilities
  • Lead a team of customer experience professionals to deliver exceptional service to healthcare clients.
  • Develop and implement strategies to improve quality, efficiency, and customer satisfaction.
  • Collaborate with cross-functional teams to ensure seamless delivery of services.
Requirements
  • Minimum 3 years of experience in healthcare customer service or a related field.
  • Strong leadership and team management skills.
  • Ability to analyze data and make informed decisions.
  • Excellent communication and interpersonal skills.
What We Offer
  • A competitive salary of $75,000 - $90,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment.


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