Mumbai Service Delivery Lead

2 days ago


Mumbai, Maharashtra, India TTK Prestige Ltd Full time
About the Role

We are seeking a highly skilled and experienced Service Delivery Lead to join our team at TTK Prestige Ltd in Mumbai. As a key member of our service delivery team, you will be responsible for ensuring seamless service operations across our network of authorized service centers in Mumbai.

Key Responsibilities
  • Monitor and manage ASC monthly warranty payment submissions to HO & Commercial.
  • Audit process adherence and educate service partners on process changes, new product information, and more through periodic visits.
  • Manage customer issues and respond promptly to customer feedback.
  • Collaborate with multiple stakeholders and third-party entities.
  • Utilize strong analytical and problem-solving skills to drive efficient service delivery.
  • Maintain direct interaction with customers and ensure adequate manpower availability based on workload and resource allocation.
  • Expand service channels as per sales plans and execute processes to guarantee services meet company policies and standards.
  • Proactively monitor and maintain optimal inventory levels and spare part distribution.
  • Enhance technical and customer handling skills among service channel staff through continuous education.
Competencies Required
  • Critical thinking and problem-solving abilities.
  • Tolerance for ambiguous situations and ability to lead effectively.
  • Excellent relationship-building skills.
  • Superior verbal, written, and presentation skills.
  • Collaboration and team leadership abilities.
  • Effective time management skills.
About Us

TTK Prestige Ltd is a leading consumer durables company in India, and we are committed to delivering exceptional service experiences to our customers.

Salary Range

The salary for this role is expected to be around ₹15-22 lakhs per annum, depending on experience.



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