Mumbai Service Delivery Lead
2 days ago
We are seeking a highly skilled and experienced Service Delivery Lead to join our team at TTK Prestige Ltd in Mumbai. As a key member of our service delivery team, you will be responsible for ensuring seamless service operations across our network of authorized service centers in Mumbai.
Key Responsibilities- Monitor and manage ASC monthly warranty payment submissions to HO & Commercial.
- Audit process adherence and educate service partners on process changes, new product information, and more through periodic visits.
- Manage customer issues and respond promptly to customer feedback.
- Collaborate with multiple stakeholders and third-party entities.
- Utilize strong analytical and problem-solving skills to drive efficient service delivery.
- Maintain direct interaction with customers and ensure adequate manpower availability based on workload and resource allocation.
- Expand service channels as per sales plans and execute processes to guarantee services meet company policies and standards.
- Proactively monitor and maintain optimal inventory levels and spare part distribution.
- Enhance technical and customer handling skills among service channel staff through continuous education.
- Critical thinking and problem-solving abilities.
- Tolerance for ambiguous situations and ability to lead effectively.
- Excellent relationship-building skills.
- Superior verbal, written, and presentation skills.
- Collaboration and team leadership abilities.
- Effective time management skills.
TTK Prestige Ltd is a leading consumer durables company in India, and we are committed to delivering exceptional service experiences to our customers.
Salary RangeThe salary for this role is expected to be around ₹15-22 lakhs per annum, depending on experience.
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