IT Service Delivery Professional

1 day ago


Mumbai, Maharashtra, India Insight Business Machines Pvt. Full time

Job Description

We are seeking an experienced IT Service Delivery Professional to join our team at Insight Business Machines Pvt. as a Troubleshooting Expert.

The successful candidate will be responsible for providing technical support to our customers, ensuring that their issues are resolved efficiently and effectively.

Key Responsibilities

  • Troubleshoot technical issues related to routers, desktop/OS, Custom and COTS applications, Exchange, End devices, VPN, VOIP, and SharePoint.
  • Provide remote desktop support and escalate complex incidents to upstream technical groups.
  • Collaborate with internal teams to develop and implement effective troubleshooting procedures.

Requirements

  • Strong technical skills and knowledge of industry-leading technologies.
  • Excellent communication and problem-solving skills.
  • Able to work under pressure and manage multiple priorities.

Salary Range: ₹ 8,50,000 - ₹ 1,00,00,000 per annum



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