IT Service Delivery Specialist

18 hours ago


Mumbai, Maharashtra, India Talent Corner Full time
Job Title

    We are seeking a skilled IT service delivery professional to implement, configure, and maintain our IT service management and human resource service delivery modules using ServiceNow. The ideal candidate will have extensive experience working with ServiceNow, strong analytical skills, and excellent communication abilities.

About Us:

Talent Corner is a company that specializes in providing innovative technology solutions to businesses. Our team is comprised of highly skilled professionals who are passionate about delivering exceptional results and building long-lasting relationships with our clients.

Key Responsibilities:
  • Implement, configure, and maintain ServiceNow ITSM and HRSD modules to align with business processes.
  • Gather and analyze requirements from stakeholders to design effective solutions.
  • Customize and develop workflows, forms, and reports to enhance the ServiceNow platform.
  • Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues as they arise.
  • Collaborate with IT and HR teams to ensure seamless integration between ITSM and HRSD functionalities.
  • Conduct user training sessions and create documentation for processes and procedures.
  • Stay updated on ServiceNow releases, features, and best practices to recommend enhancements.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience working with ServiceNow, specifically in ITSM and HRSD.
  • Strong understanding of ITIL processes and HR Service Delivery best practices.
  • Proficiency in ServiceNow scripting (JavaScript), UI policies, business rules, and workflows.
  • Experience with ServiceNow integration tools (REST, SOAP) and data import/export.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills, with the ability to work collaboratively.
Salary Range:
  • $90,000 - $110,000 per year.

 



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