IT Service Delivery Manager
7 days ago
As an IT Service Delivery Manager, you will play a key role in driving the success of our clients' Salesforce implementations. With a focus on delivering high-quality services and ensuring customer satisfaction, this position requires a strong understanding of ITIL standards and excellent client management skills.
Key Responsibilities- Engage with clients to understand their Salesforce needs and develop tailored solutions that meet their expectations.
- Lead global Salesforce implementations across multiple organizations, utilizing your expertise in Sales, Service, and Health Clouds.
- Develop and implement Knowledge Management processes to ensure efficient service delivery.
- Monitor Salesforce applications proactively to maintain high availability and ensure seamless user experience.
- Manage Incident, Problem, Environment, and Change Management activities within RUN scope, prioritizing quality KPIs through corrective and preventive maintenance.
- Track and report on Weekly/Monthly SLA performance to ensure alignment with client expectations.
- Drive Major Incident management processes and minimize production backlogs by engaging in RCA/FMA resolutions.
- Maintain strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management.
- Familiarity with Integration/Middleware/Automation tools/ DevOps is an added advantage for this role.
We offer a competitive salary range of $120,000 - $180,000 per annum, depending on location and experience. This role also comes with a comprehensive benefits package, including health insurance, retirement plans, and paid time off. If you're passionate about delivering exceptional IT services and have a strong background in Salesforce, we encourage you to apply for this exciting opportunity.
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Service Delivery Manager
1 week ago
Navi Mumbai, Maharashtra, India Jio Full timeAbout the RoleWe are seeking a seasoned Service Delivery Manager to oversee our IT operations and drive seamless service delivery to our business stakeholders. As a key member of our team, you will be responsible for managing overall operations, providing technical expertise, and ensuring that departmental Key Performance Indicators (KPIs) and Service Level...
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MES Service Delivery Manager
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Managed Services Delivery Services Architect
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Senior Managed Services Delivery Manager
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Senior Service Delivery Manager
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Regional Service Delivery Manager
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IT Service Delivery Manager
1 week ago
Mumbai, Maharashtra, India Jio Full timeAbout JioJio is a leading technology company that delivers innovative solutions to customers worldwide.We are seeking an experienced IT service delivery manager to join our team and help us maintain the highest level of service quality.Job SummaryThis role involves overseeing the day-to-day activities of the IT service desk, ensuring prompt resolution of...
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Senior Manager, Managed Services Delivery
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Service Delivery Excellence Manager
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Mumbai, Maharashtra, India NTT DATA Full timeAbout the RoleWe are seeking a skilled IT Manager to join our team, responsible for managing client relationships and ensuring seamless service delivery. As an integral part of our Managed Services Client Delivery team, you will oversee contract management, develop business growth strategies, and cultivate strong relationships with key clients.
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Expert Managed Services Delivery Architect
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IT Operations Manager
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SAP Service Delivery Director
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Mumbai, Maharashtra, India Invenio Business Solutions Full timeWe are seeking an experienced SAP Service Delivery Director to join our team at Invenio Business Solutions. The ideal candidate will have a strong background in IT consulting and service delivery, with a proven track record of managing large-scale projects and teams.Job SummaryThe SAP Service Delivery Director will be responsible for overseeing the delivery...