IT Demand Management Practice Lead

6 days ago


Chennai, Tamil Nadu, India Hapag-Lloyd AG Full time

Job Title: IT Demand Management Practice Lead

About the Role:

Hapag-Lloyd AG is seeking an experienced IT Demand Management Practice Lead to develop and implement a standardized IT demand management process for all software requests.

Responsibilities:

  • Develop and implement a standardized IT demand management process for all software requests.
  • Steer and support the execution of the process.
  • Work with stakeholders across departments to understand their business needs and translate them into actionable IT requests.
  • Evaluate feasibility, cost, and potential risks associated with IT requests.
  • Prioritize requests based on business criticality, alignment with IT strategy, and resource availability.
  • Communicate request status and decisions to stakeholders in a timely and transparent manner.

Requirements:

  • Bachelor's degree in information technology, Business Administration, or a related field.
  • Minimum 5 years of experience in IT service management or a related field.
  • Proven experience in developing and implementing IT demand management processes.
  • Strong understanding of cloud computing and SaaS solutions.
  • Experience with IT service management (ITSM) frameworks such as ITIL is a plus.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Experience working in a matrixed environment.
  • Proficiency in MS Office Suite and project management tools.


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