IT Demand Management Practice Lead
6 days ago
Job Title: IT Demand Management Practice Lead
About the Role:
Hapag-Lloyd AG is seeking an experienced IT Demand Management Practice Lead to develop and implement a standardized IT demand management process for all software requests.
Responsibilities:
- Develop and implement a standardized IT demand management process for all software requests.
- Steer and support the execution of the process.
- Work with stakeholders across departments to understand their business needs and translate them into actionable IT requests.
- Evaluate feasibility, cost, and potential risks associated with IT requests.
- Prioritize requests based on business criticality, alignment with IT strategy, and resource availability.
- Communicate request status and decisions to stakeholders in a timely and transparent manner.
Requirements:
- Bachelor's degree in information technology, Business Administration, or a related field.
- Minimum 5 years of experience in IT service management or a related field.
- Proven experience in developing and implementing IT demand management processes.
- Strong understanding of cloud computing and SaaS solutions.
- Experience with IT service management (ITSM) frameworks such as ITIL is a plus.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience working in a matrixed environment.
- Proficiency in MS Office Suite and project management tools.
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