ServiceNow Practice Lead

4 weeks ago


Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

Job Title: ServiceNow Practice Lead

Job Summary:

At Saaki Argus & Averil Consulting, we are seeking a highly skilled ServiceNow Practice Lead to join our team. As a ServiceNow Practice Lead, you will be responsible for leading our ServiceNow practice, aligning it with our organization's overall objectives, and overseeing the implementation, customization, and administration of ServiceNow solutions.

Key Responsibilities:

  • Provide strategic leadership and direction for the ServiceNow practice.
  • Oversee the implementation, customization, and administration of ServiceNow solutions.
  • Lead and manage a team of ServiceNow professionals.
  • Cultivate and manage strategic partnerships with key stakeholders.
  • Collaborate closely with internal and external stakeholders to develop innovative solutions.
  • Offer valuable insights, guidance, and leadership in partnership management, sales initiatives, and customer engagement.
  • Develop and execute go-to-market (GTM) strategies to achieve business objectives.
  • Ensure compliance with industry standards, best practices, and security protocols.
  • Stay updated with the latest ServiceNow features, updates, and industry trends.

Qualifications:

  • 10 years of proven experience working with the ServiceNow platform.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Extensive experience in Customer Service Management and App Engine.
  • Knowledge and experience in Financials, Service Management, Healthcare, and Life Sciences are a plus.
  • ServiceNow certifications (Administration, Implementation, or other relevant certifications) are highly desirable.
  • Proven ability to thrive in a fast-paced and dynamic work environment.
  • Experience in consulting or a professional services environment is a plus.
  • Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred).
  • Strong experience in solutioning and developing GTM strategies.
  • Ability to work collaboratively in a cross-functional environment.
  • Strong presentation skills.

Remote Work:

No



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