ServiceNow Implementation Specialist

4 weeks ago


Chennai, Tamil Nadu, India Cprime Full time
Job Summary

We are seeking a highly skilled Technical Consultant - ServiceNow to join our team at Cprime. As a key member of our team, you will be responsible for defining, designing, and implementing ServiceNow solutions that meet our clients' business requirements. Your technical expertise will be critical in identifying, evaluating, and developing effective solutions and procedures that meet user requirements.

Responsibilities

* Defining and designing ServiceNow solutions aligned with business requirements

* Working closely with clients to build ServiceNow-based business solutions that address their needs

* Configuring and enhancing the ServiceNow platform using scripts and application capabilities

* Providing technical expertise in identifying, evaluating, and developing effective solutions and procedures that meet user requirements

* Participating in all technical aspects of the ServiceNow program and solution delivery

* Ensuring implementation work is carried out in accordance with company policies and industry best practices

* Upwards management to program lead and executives

* Contribution to business development activities including written proposals, presales activities, functional demonstrations, and presentations

Qualifications

* Minimum 5 years of experience with the ServiceNow platform, or minimum 3 years with ServiceNow and additional years with similar products

* Bachelor's degree in computer science, Information Systems, or a related field

* Proven experience with ServiceNow implementation, configuration, development, customization, and integration

* Strong understanding of ServiceNow core platform capabilities and data model

* Strong understanding of ITIL processes

* ServiceNow System Administration certification or other ServiceNow certifications are preferred

* Strong interpersonal skills to interact with diverse groups of individuals and build successful relationships at all levels

* Strong project management skills, including the critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure

* Excellent communication and presentation skills to effectively explain possible solutions to non-technical and technical stakeholders

* Experience with ServiceNow platform capabilities beyond core modules is highly desirable

* Experience with ServiceNow CSM is a must

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