ServiceNow Expert

1 week ago


Chennai, Tamil Nadu, India telescopp Full time

We are seeking a skilled ServiceNow Expert to join our team at Telescopp. The ideal candidate will have hands-on experience in ServiceNow administration, particularly on ITSM instances, and possess strong skills in JavaScript and database management.


The ServiceNow Expert will be responsible for administering and managing ServiceNow ITSM modules, including Incident Management, Problem Management, Configuration Management, Change Management, and Knowledge Management.


The ideal candidate will have a proven track record in translating customer requirements into actionable solutions and implementing ServiceNow workflows for medium to complex projects.


The ServiceNow Expert will also be responsible for managing instance upgrades and patches across multiple customers and developing and troubleshooting using ServiceNow client and server-side JavaScript and ServiceNow APIs.


We require a strong communicator with excellent client interaction skills to work effectively with clients and stakeholders to understand and address new requirements.


Requirements

We are looking for a candidate with 4-8 years of experience in ServiceNow development and administration, strong knowledge of relational databases, and proficiency in JavaScript and scripting within ServiceNow.


Desired Certifications

  • ServiceNow - Certified System Administrator
  • ITIL V3 Foundation or ITIL V4 Foundation
  • ServiceNow - Certified Implementation Specialist ITSM (CIS-ITSM)
  • Micro-Certifications:

    • Automated Test Framework
    • Flow Designer
    • Integration Hub
    • Virtual Agent




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