ServiceNow CSM/ITSM Lead

3 weeks ago


Chennai, Tamil Nadu, India Sampoorna Consultants Pvt. Ltd Full time
Job Role Overview

This role will be a part of the Global Technology Infrastructure function and will develop sustainable solutions suitable for IT Operations, Security Operations, design and implement robust discovery and multi-source CMDB for Asset Management and ITOM.

Key Responsibilities
  • Lead and manage the technical team of ServiceNow developers and provide techno-functional guidance and mentorship.
  • Troubleshoot and resolve issues related to ServiceNow functionality, flows etc. during the implementation and Hypercare phase.
  • Be responsible for the technical solution through all phases of the project, support the project managers and work within a defined change management process.
  • Facilitate UAT sessions and obtain signoffs to proceed with go-live.
  • Work with the ServiceNow platform Architect to explore new features and functionality rolled out by ServiceNow to be included in the implementations.

Required Skills and Qualifications:

  • Bachelor's degree or equivalent combination of education and experience in Computer Science, Engineering, or related field.
  • 7-10 years of experience in a similar role, in multi-domain SNOW environment.
  • Must have CSA (Certified System Administrator) and a CIS (Certified Implementation Specialist) Certification. ITIL Foundation certification is preferred.
  • Strong knowledge and experience of ServiceNow platform and ITSM modules.
  • Excellent problem-solving, and analytical skills.
  • Good communication, collaboration, training, and documentation skills.
  • Should possess knowledge in Agile/Scrum methodology
  • Knowledge of software development lifecycle (SDLC)


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