ServiceNow CSM/ITSM Lead
3 weeks ago
This role will be a part of the Global Technology Infrastructure function and will develop sustainable solutions suitable for IT Operations, Security Operations, design and implement robust discovery and multi-source CMDB for Asset Management and ITOM.
Key Responsibilities- Lead and manage the technical team of ServiceNow developers and provide techno-functional guidance and mentorship.
- Troubleshoot and resolve issues related to ServiceNow functionality, flows etc. during the implementation and Hypercare phase.
- Be responsible for the technical solution through all phases of the project, support the project managers and work within a defined change management process.
- Facilitate UAT sessions and obtain signoffs to proceed with go-live.
- Work with the ServiceNow platform Architect to explore new features and functionality rolled out by ServiceNow to be included in the implementations.
Required Skills and Qualifications:
- Bachelor's degree or equivalent combination of education and experience in Computer Science, Engineering, or related field.
- 7-10 years of experience in a similar role, in multi-domain SNOW environment.
- Must have CSA (Certified System Administrator) and a CIS (Certified Implementation Specialist) Certification. ITIL Foundation certification is preferred.
- Strong knowledge and experience of ServiceNow platform and ITSM modules.
- Excellent problem-solving, and analytical skills.
- Good communication, collaboration, training, and documentation skills.
- Should possess knowledge in Agile/Scrum methodology
- Knowledge of software development lifecycle (SDLC)
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