ServiceNow CSM Implementation Specialist
3 weeks ago
Job Summary
We are seeking a skilled ServiceNow Developer to join our team at Virtusa. As a ServiceNow Developer for Customer Experience, you will be responsible for collaborating with business stakeholders to understand and document ServiceNow CSM implementation and enhancement requirements.
Main Responsibilities
- Design, configure, and customize ServiceNow CSM modules to meet business needs, leveraging best practices and industry standards.
- Monitor customer service representative performance, create and manage training programs for employees, handle escalated customer complaints, and develop new strategies to improve the customer experience.
- Manage the collaborative development and sustainment of best-in-class processes to ensure customer satisfaction using reporting data to make informed business decisions regarding the Customer Service department.
Requirements
- 7+ years of experience in ServiceNow CSM.
- Strong understanding of CMDB and Integration.
- Ability to work in a collaborative development environment.
Location
Chennai, Tamil Nadu, India
Job Type
Experienced
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