ITSM Developer
3 weeks ago
Job Description :
Development and Customization :
- Design, develop, and customize ITSM applications and workflows using tools such as ServiceNow, BMC Remedy, or similar platforms.
Integration :
- Develop and implement integrations between ITSM tools and other enterprise systems (e.g., ERP, CRM).
Process Improvement :
- Analyze current ITSM processes and workflows to identify areas for improvement and propose solutions.
Support and Maintenance :
- Provide ongoing support and maintenance for ITSM applications, including troubleshooting and resolving issues.
Documentation :
- Create and maintain detailed documentation for ITSM solutions, including technical specifications, user guides, and training materials.
Collaboration :
- Work closely with ITSM teams, stakeholders, and end-users to gather requirements and ensure solutions meet business needs.
Testing :
- Conduct thorough testing of ITSM solutions to ensure functionality, reliability, and performance.
Compliance :
- Ensure ITSM solutions comply with internal policies, industry standards, and regulatory requirements.
Qualifications :
Education :
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant certifications (e.g., ITIL) are a plus.
Experience :
- Minimum 4 years of experience in ITSM development, with a strong background in designing and implementing ITSM solutions.
Technical Skills :
- Proficiency in ITSM platforms (e.g., ServiceNow, BMC Remedy), scripting languages (e.g., JavaScript, Python), and web technologies (e.g., HTML, CSS, REST APIs).
Problem-Solving :
- Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
Communication :
- Excellent written and verbal communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
Project Management :
- Experience managing ITSM projects, including planning, execution, and delivery.
Preferred Skills :
- Experience with ITIL frameworks and best practices.
- Knowledge of database systems (e.g., SQL, NoSQL).
- Familiarity with Agile methodologies and project management tools.
- Experience with cloud-based ITSM solutions and integrations.
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