ServiceNow Senior Manager

3 days ago

Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

Job Title: ServiceNow-Presales

Description:

As a key member of our Saaki Argus & Averil Consulting team, you will lead the ServiceNow practice in aligning with the organization's overall objectives. You will oversee the implementation, customization, and administration of ServiceNow solutions, ensuring high-quality delivery and client satisfaction.

Responsibilities:

  • Lead the development of strategic direction for the ServiceNow practice, aligning with the organization's overall objectives.
  • Oversee the implementation, customization, and administration of ServiceNow solutions, ensuring high-quality delivery and client satisfaction.
  • Manage a team of ServiceNow professionals, fostering a collaborative and motivating environment to achieve common goals.
  • Cultivate and manage strategic partnerships with key stakeholders to enhance business growth and market presence.
  • Collaborate closely with internal and external stakeholders to develop innovative solutions that meet the needs of partners and clients.
  • Offer valuable insights, guidance, and leadership in partnership management, sales initiatives, and customer engagement.
  • Develop and execute go-to-market (GTM) strategies to achieve business objectives and drive business development.
  • Ensure compliance with industry standards, best practices, and security protocols in all ServiceNow-related projects.
  • Stay updated with the latest ServiceNow features, updates, and industry trends, leveraging them to improve the practice.

Qualifications:

  • 10 years of proven experience working with the ServiceNow platform, with expertise in implementation, customization, and administration.
  • Strong leadership and management skills, with the ability to inspire and motivate a team towards achieving common goals.
  • Excellent communication and interpersonal skills, capable of effectively interacting with clients, team members, and stakeholders at all levels.
  • Extensive experience in Customer Service Management and App Engine.
  • Knowledge and experience in Financials, Service Management, Healthcare, and Life Sciences are a plus.
  • ServiceNow certifications (Administration, Implementation, or other relevant certifications) are highly desirable.
  • Proven ability to thrive in a fast-paced and dynamic work environment, with a commitment to delivering exceptional results.
  • Experience in consulting or a professional services environment is a plus.
  • Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred).
  • Strong experience in solutioning and developing GTM strategies to achieve business objectives.
  • Ability to work collaboratively in a cross-functional environment and build strong relationships with partners and internal teams.
  • Strong presentation skills to effectively convey ideas, proposals, and strategies.

Work Arrangement:

No

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