Senior ServiceNow Developer

3 weeks ago

Chennai, Tamil Nadu, India Ensono Full time

Position: Senior ServiceNow Developer

Experience: 8+ years

Location: Remote

Responsibilities:

  • Design, develop, and implement ServiceNow solutions to align with business objectives and industry best practices.
  • Provide technical guidance on ServiceNow platform architecture, system design, integration strategies, and solution scalability.
  • Collaborate with stakeholders to understand business requirements, analyze complex workflows, and architect innovative solutions using ServiceNow platform capabilities.
  • Develop ServiceNow modules, applications, and integrations, leveraging scripting languages, APIs, and web services.
  • Enhance user experience by developing ServiceNow portals and service catalogs.
  • Configure and integrate virtual agents and chatbots to automate workflows and enhance service delivery.
  • Ensure performance, stability, and reliability of ServiceNow instances, conducting performance tuning and optimization as needed.
  • Provide technical leadership and mentorship to development teams, guiding junior developers in coding best practices, architectural principles, and platform optimization techniques.
  • Collaborate with cross-functional teams to define technical standards, governance policies, and development methodologies for ServiceNow projects.
  • Stay up-to-date with emerging ServiceNow technologies, trends, and best practices, recommending architectural enhancements and process improvements to maximize platform value.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum of 8 years of experience in ServiceNow development, with a strong background in technical architecture and solution design.
  • Extensive expertise in ITSM development, service portal development, chatbot, and virtual agent development on the ServiceNow platform.
  • Proficiency in scripting languages such as JavaScript, Glide, and Jelly, with hands-on experience in customizing ServiceNow applications and workflows.
  • Demonstrated experience in integrating ServiceNow with third-party systems and applications using APIs, web services, and RESTful interfaces.
  • Deep understanding of ServiceNow performance tuning, stability optimization, and scalability best practices.
  • Strong problem-solving skills and the ability to analyze complex technical issues, propose innovative solutions, and drive resolution.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels and lead technical discussions.
  • ServiceNow certifications such as Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA) are preferred.
  • Proven experience in technical leadership and mentorship, with a track record of successfully leading ServiceNow development teams and delivering high-quality solutions.

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