Senior ServiceNow Architect

5 days ago

Chennai, Tamil Nadu, India Ensono Full time
Job Description

Position: Senior ServiceNow Developer


Experience:8+ years


Location: Remote


Key Responsibilities

  • Design, develop, and implement ServiceNow solutions that align with business objectives and industry best practices.
  • Provide technical guidance and expertise on ServiceNow platform architecture, including system design, integration strategies, and solution scalability.
  • Collaborate with stakeholders to understand business requirements, analyze complex workflows, and architect innovative solutions using ServiceNow platform capabilities.
  • Develop and implement ServiceNow modules, applications, and integrations, leveraging scripting languages, APIs, and web services.
  • Enhance user experience through the development of ServiceNow portals and service catalogs.
  • Configure and integrate virtual agents and chatbots to automate workflows and enhance service delivery.
  • Ensure performance, stability, and reliability of ServiceNow instances, conducting performance tuning and optimization as needed.
  • Provide technical leadership and mentorship to development teams, guiding junior developers in coding best practices, architectural principles, and platform optimization techniques.
  • Stay up-to-date with emerging ServiceNow technologies and trends, recommending architectural enhancements and process improvements to maximize platform value.
    Requirements

    • Bachelor's degree in Computer Science, Information Technology, or related field.
    • Minimum of 8 years of experience in ServiceNow development, with a strong background in technical architecture and solution design.
    • Extensive expertise in ITSM development and service portal development on the ServiceNow platform.
    • Proficiency in scripting languages such as JavaScript, Glide, and Jelly, with hands-on experience in customizing ServiceNow applications and workflows.
    • Demonstrated experience in integrating ServiceNow with third-party systems and applications using APIs, web services, and RESTful interfaces.
    • Deep understanding of ServiceNow performance tuning, stability optimization, and scalability best practices.
    • Strong problem-solving skills and ability to analyze complex technical issues, propose innovative solutions, and drive resolution.
    • Excellent communication and interpersonal skills, with ability to effectively engage with stakeholders at all levels and lead technical discussions.
    • ServiceNow certifications such as Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA) are preferred.
    • Proven experience in technical leadership and mentorship, with a track record of successfully leading ServiceNow development teams and delivering high-quality solutions.

At Ensono, we value innovation and expertise. If you're passionate about ServiceNow and have a strong background in technical architecture and solution design, we'd love to hear from you.

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