ServiceNow Business Process Consultant

2 weeks ago


Chennai, Tamil Nadu, India Softpath Technologies LLC Full time

Job Description:

As a ServiceNow Business Process Consultant at Softpath Technologies LLC, you will assist organizations in adopting service management and asset management best practices while optimizing them on the ServiceNow platform. You will leverage the CMDB and have expertise focused on service management/asset management process design and ServiceNow configuration with development knowledge.

Key Responsibilities:

  1. Assess current state processes and tools and define ServiceNow solution requirements.
  2. Lead client-facing User Requirements workshops.
  3. Requirement gathering, analyzing, documenting, and managing business and user requirements.
  4. Work with clients and provide leadership on IT Service Management (ITSM and ITOM) best practices.
  5. Conduct gap analysis and assessments to identify the delta between ServiceNow and Client ITSM and ITOM processes.

Requirements:

  • ITSM ITOM & SPM knowledge supported by ServiceNow certifications.


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