Customer Support Advocate

2 days ago

Alwar, Rajasthan, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

The Customer Service Team plays a vital role in driving customer satisfaction and loyalty. As a key member of this team, the successful candidate will be responsible for providing exceptional support to our customers.

  1. Customer Query Management:
  2. The ideal candidate will manage and respond to customer queries in a timely and professional manner.
  3. Team Collaboration:
  4. They will work closely with cross-functional teams, including sales, technical, and operations, to resolve customer concerns and improve overall service quality.
  5. Policy Development:
  6. The candidate will assist in developing and implementing customer service policies and standards that align with our company's vision.
  7. Quality Assurance:
  8. They will coordinate with the quality assurance team to ensure compliance with service protocols and identify areas for improvement.
  9. Research and Documentation:
  10. The successful candidate will conduct research to provide accurate and informative responses to customer inquiries and maintain up-to-date records and documentation.
  11. Communication and Coordination:
  12. They will effectively communicate with internal stakeholders to ensure smooth information flow and material coordination.
Required Skills and Qualifications

To excel in this role, the ideal candidate will possess the following skills and qualifications:

  1. Bachelor's degree or higher in any field with some regulatory knowledge.
  2. A minimum of 2-3 years of post-graduation experience in sales, marketing, healthcare, medical devices, or service order management.
  3. Proficiency in Microsoft Office (Excel), SAP, and Outlook.
  4. Strong analytical and problem-solving skills.
  5. Effective communication skills with a proven ability to contribute to business growth.
  6. Ability to work collaboratively as part of a team.
Benefits

This role offers a range of benefits, including opportunities for professional growth and development, a dynamic and supportive work environment, and competitive compensation and benefits packages.

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