
Customer Experience Advocate
2 weeks ago
We are seeking a seasoned customer advocacy professional to assume full ownership of complex escalations. The ideal candidate will possess exceptional communication skills, unyielding dedication to customer satisfaction, and a proven track record in resolving intricate issues.
Key Responsibilities:- Timely and effective resolution of customer inquiries, complaints, and escalations.
- Complete case ownership with unwavering drive for resolving customer concerns.
- Collaborate with cross-functional teams and confidently interact with senior leadership.
- Prepare detailed reports on escalations/customer feedback for senior leadership.
- Maintain adherence to established SOPs and compliance requirements, exercising sound judgment to navigate obstacles independently.
- Bachelor's degree in any field.
- A champion of customer-centricity and empathy.
- Minimum 2 years of experience in customer support at a leading B2C organization.
- At least 1 year of experience in L3 / CEO / Social Media escalations role.
- Excellent communication skills with fluency in English, Hindi, and Kannada.
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Customer Service Advocate
2 weeks ago
Alwar, Rajasthan, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000The Role of a Call Center Customer Service Representative is multifaceted and critical to delivering exceptional customer experiences. This full-time position involves handling inbound and outbound calls, addressing customer inquiries, resolving issues, and maintaining high levels of customer satisfaction.Main Responsibilities:Responding to customer queries...
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Customer Support Advocate
2 weeks ago
Alwar, Rajasthan, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000Job DescriptionThe Customer Service Team plays a vital role in driving customer satisfaction and loyalty. As a key member of this team, the successful candidate will be responsible for providing exceptional support to our customers.Customer Query Management:The ideal candidate will manage and respond to customer queries in a timely and professional...
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Customer Service Advocate
2 weeks ago
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Digital Experience Architect
7 days ago
Alwar, Rajasthan, India beBeeArchitect Full time ₹ 8,00,000 - ₹ 12,00,000About the Role: We are seeking a seasoned Digital Experience Architect to take ownership of our frontend applications and shape the user experience in a mission-driven organization. Lead the development, architecture, and maintenance of all frontend apps (admin, driver, customer) Responsibilities include collaborating with backend engineers, designers, and...
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Experience-driven Customer Experience Champion
2 weeks ago
Alwar, Rajasthan, India beBeeCustomerSuccess Full time ₹ 60,00,000 - ₹ 80,00,000Customer Success SpecialistWe are seeking a skilled Customer Success Specialist to join our team. As a key member of our organization, you will play a vital role in ensuring the success of our customers and driving business growth.The ideal candidate will have extensive experience in customer-facing roles, with a strong focus on communication,...
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Customer Experience Specialist
2 weeks ago
Alwar, Rajasthan, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000Job DescriptionOur organization provides simplified solutions to complex professional treatments. Our innovative approach focuses on delivering exceptional customer experiences through cutting-edge technology.This is a full-time role for a Customer Support Executive in our location. The successful candidate will handle day-to-day customer inquiries, provide...
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Customer Experience Leader
7 days ago
Alwar, Rajasthan, India beBeeCustomerFirst Full time ₹ 20,00,000 - ₹ 22,20,000Job Title: Senior Program Manager, Customer SupportWe are seeking a skilled Program Management Professional to lead our escalation team and drive execution against key customer experience performance metrics.The ideal candidate will have 12+ years of experience in Customer Service/Operations/Program Management in e-commerce environment, with a proven ability...
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Customer Experience Analyst
7 days ago
Alwar, Rajasthan, India beBeeCustomerInsights Full time ₹ 8,00,000 - ₹ 12,00,000About UsWe strive for excellence in customer experience and are driven by insights, empathy, and a passion to continuously improve.Job Role Overview:Analyze customer data to identify trends, patterns, and opportunities for growth.Prepare and maintain management information reports to track key performance metrics.Engage with customers directly through calls...
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Customer Experience Specialist
2 weeks ago
Alwar, Rajasthan, India beBeeCustomerExperience Full time ₹ 1,20,000 - ₹ 3,50,000Job OverviewGemni is a leading manufacturer of machinery for various food products.The ideal candidate will have excellent communication skills and experience in customer support or marketing.Responsibilities include managing emails and calls, generating sales leads, and building relationships with customers.Additional requirements include proficiency in MS...
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Customer Experience Specialist
2 weeks ago
Alwar, Rajasthan, India beBeeCustomerSupport Full time ₹ 31,18,000 - ₹ 45,16,000Job TitleAs a dedicated and customer-focused professional, this role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience.Key Responsibilities: