Customer Experience Advocate

2 weeks ago


Alwar, Rajasthan, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000
About the Role

We are seeking a seasoned customer advocacy professional to assume full ownership of complex escalations. The ideal candidate will possess exceptional communication skills, unyielding dedication to customer satisfaction, and a proven track record in resolving intricate issues.

Key Responsibilities:
  • Timely and effective resolution of customer inquiries, complaints, and escalations.
  • Complete case ownership with unwavering drive for resolving customer concerns.
  • Collaborate with cross-functional teams and confidently interact with senior leadership.
  • Prepare detailed reports on escalations/customer feedback for senior leadership.
  • Maintain adherence to established SOPs and compliance requirements, exercising sound judgment to navigate obstacles independently.
Required Skills and Expertise:
  • Bachelor's degree in any field.
  • A champion of customer-centricity and empathy.
  • Minimum 2 years of experience in customer support at a leading B2C organization.
  • At least 1 year of experience in L3 / CEO / Social Media escalations role.
  • Excellent communication skills with fluency in English, Hindi, and Kannada.


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