Experience-driven Customer Experience Champion

8 hours ago

Alwar, Rajasthan, India beBeeCustomerSuccess Full time ₹ 60,00,000 - ₹ 80,00,000
Customer Success Specialist

We are seeking a skilled Customer Success Specialist to join our team. As a key member of our organization, you will play a vital role in ensuring the success of our customers and driving business growth.

The ideal candidate will have extensive experience in customer-facing roles, with a strong focus on communication, problem-solving, and teamwork. They will be responsible for coordinating closely with logistics, documentation, and finance teams to resolve customer queries and issues promptly.

Key Responsibilities:

  • Act as the primary point of contact for customers post-sale.
  • Understand customer-specific requirements and ensure accurate internal communication.
  • Coordinate closely with logistics, documentation, and finance to resolve customer queries and issues promptly.
  • Share regular shipment updates, delivery timelines, and documentation status with customers.
  • Proactively inform customers of any delays or deviations, with timely resolutions.
  • Work cross-functionally with Sales, Operations, and Supply Chain teams to align on customer expectations and deliverables.
  • Champion customer satisfaction by anticipating needs and providing proactive support.
  • Conduct post-delivery follow-ups to gather feedback and identify areas of improvement.
  • Maintain logs of recurring issues to identify trends and collaborate on root-cause solutions.

Requirements:

  • Extensive experience in customer-facing roles.
  • Strong communication and problem-solving skills.
  • Ability to work cross-functionally with various teams.
  • Knowledge of chemical industry regulations and standards.
  • Proficiency in process definition and improvement methodologies.

Benefits:

  • Opportunity to work with a dynamic team.
  • Chance to make a real impact on customer success.
  • Professional development and growth opportunities.

Others:

  • This role is perfect for those who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer experiences.
  • As a Customer Success Specialist, you will have the opportunity to work closely with customers and understand their unique needs and requirements.

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