Customer Experience Specialist

3 days ago

Alwar, Rajasthan, India beBeeRetention Full time US$ 50,000 - US$ 75,000

Our organization is looking for a highly skilled professional to fill the role of Customer Retention Manager. This position involves managing customer interactions, encouraging subscription purchases, and resolving outstanding overages.

In this capacity, you will be responsible for contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

The ideal candidate will possess advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, and analytical skills to track performance metrics and improve processes. Additionally, they should be organized and detail-oriented with the ability to meet deadlines, as well as have strong communication and negotiation skills.

Responsibilities include contacting customers to resolve outstanding overages or encourage subscription purchases post-trial expiration, processing orders promptly after the customer reaches out and sends purchase confirmation, coordinating account suspensions for non-response as needed, ensuring proper documentation, maintaining detailed records of follow-ups and interactions, and generating reports on number of follow-ups conducted, conversion rates from trials to purchases, and accounts suspended due to non-response.

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Our global technology leader fosters a progressive culture, creativity, and a flexible work environment, making it an excellent choice for professionals seeking to grow and develop their careers.

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