
Enhance Customer Experience
4 days ago
We are seeking a dedicated Technical Support Specialist to provide exceptional post-sales support, handling intricate technical inquiries and troubleshooting to optimize customer value.
This role is part of a high-visibility hybrid position in the field of cybersecurity based in Alwar.
- Offer support to customers and partners on product configuration, performance, and troubleshooting.
- Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams.
- Maintain high levels of customer satisfaction and engagement.
- Utilize diagnostic tools, scripts, and lab environments to replicate and resolve issues.
- Contribute to technical documentation, knowledge base, and troubleshooting guides.
- Collaborate with cross-functional teams to deliver the best customer experience possible.
- Serve as the voice of the customer internally by sharing insights and feedback.
- 5+ years of experience in a technical support or customer-facing engineering role.
- Background in B2B SaaS and strong knowledge of network and security concepts.
- Deep expertise in switches, routers, and networking fundamentals.
- Certifications preferred: CCNA, JNCIE, or higher.
- Working knowledge of Linux, VMware ESXi, and firewalls.
- Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices.
- Empathetic communicator with a passion for customer success.
- Able to manage multiple issues and tasks in a fast-paced environment.
Why You'll Love This Role:
- Be part of a company at the forefront of cybersecurity and network visibility.
- Work in a fast-paced startup environment with room to grow and innovate.
- Direct impact on customer success and product growth.
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