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International Customer Experience Specialist
3 weeks ago
We provide outsource services to numerous clients, serving thousands of professionals in Canada. Our solutions offer extraordinary value with state-of-the-art multimedia products.
This is an opportunity for a seasoned customer support professional to work independently, utilizing expertise and experience to serve customers in Ontario, Canada.
The ideal candidate will be a quick-thinking problem solver with excellent business communications skills in English, able to work under pressure and multitask in a fast-paced environment.
Requirements include proficiency in office tools like Microsoft Excel, Word, PDF, etc., and a laptop/PC, headphone, smartphone, and reliable high-speed internet connection.
Our recruitment process involves multiple rounds of interviews, including remote assessments and local offices, followed by a trial period.
As a senior customer service representative, you will play a key role in delivering exceptional customer experiences, ensuring customer satisfaction, and driving business growth.
You will have the opportunity to work with a diverse range of clients, develop your technical skills, and contribute to the success of our organization.
To succeed in this role, you will need to possess strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work effectively in a team environment.
Additionally, you will require a high level of adaptability, flexibility, and willingness to learn and grow with our organization.
If you are a motivated and results-driven individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
Key responsibilities:
- Provide exceptional customer service to clients via phone, email, or chat
- Resolve customer complaints and issues in a timely and professional manner
- Develop and maintain strong relationships with clients to ensure long-term satisfaction and loyalty
- Work collaboratively with internal stakeholders to achieve business objectives
What we offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The chance to work with a diverse range of clients and projects
