Customer Experience Analyst

4 days ago


Alwar, Rajasthan, India beBeeCustomerInsights Full time ₹ 8,00,000 - ₹ 12,00,000

About Us

We strive for excellence in customer experience and are driven by insights, empathy, and a passion to continuously improve.

Job Role Overview:

  1. Analyze customer data to identify trends, patterns, and opportunities for growth.
  2. Prepare and maintain management information reports to track key performance metrics.
  3. Engage with customers directly through calls to capture feedback and understand their pain points.
  4. Collaborate with internal teams to enhance overall customer satisfaction.

Requirements and Qualifications:

  1. Minimum 6 months of experience in business intelligence or data analysis.
  2. Strong analytical mindset with problem-solving skills.
  3. Proficiency in Microsoft Excel (basic to advanced).
  4. Excellent communication skills with the ability to connect empathetically with customers.
  5. A customer-centric approach and eagerness to contribute to continuous improvement.

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