
Customer Experience Analyst
4 days ago
About Us
We strive for excellence in customer experience and are driven by insights, empathy, and a passion to continuously improve.
Job Role Overview:
- Analyze customer data to identify trends, patterns, and opportunities for growth.
- Prepare and maintain management information reports to track key performance metrics.
- Engage with customers directly through calls to capture feedback and understand their pain points.
- Collaborate with internal teams to enhance overall customer satisfaction.
Requirements and Qualifications:
- Minimum 6 months of experience in business intelligence or data analysis.
- Strong analytical mindset with problem-solving skills.
- Proficiency in Microsoft Excel (basic to advanced).
- Excellent communication skills with the ability to connect empathetically with customers.
- A customer-centric approach and eagerness to contribute to continuous improvement.
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