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Customer Service Advocate
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Bhanzu is a pioneer in bridging the gap between dreams and competence. Our mission is to eradicate math phobia and encourage careers in math and STEM fields among learners worldwide.
Job DescriptionWe are seeking a skilled Customer Support representative who will be the face of our organization for customers.
- Act as a single point of contact and respond to customer queries in a timely and accurate manner, via phone, email, or chat.
- Proactive outbound calling to build rapport with customers.
- Identify customers' needs and requirements and propose suitable solutions quickly and efficiently by coordination with cross-functional teams.
- Follow-up with customers to ensure their issues are resolved.
- Build and maintain long-lasting relationships with existing customers.
Maintain a deep knowledge of our products and services. Collaborate with internal stakeholders to resolve customer complaints and improve overall customer satisfaction.
Required Skills and Qualifications:
The ideal candidate should possess excellent communication skills, both written and verbal, as well as strong problem-solving abilities. They should also be proficient in using technology to efficiently manage customer interactions and data.
A strong team player, the successful candidate will be able to work effectively with colleagues across different departments to provide seamless support to our customers.
Additionally, they should have a high level of emotional intelligence, empathy, and adaptability, allowing them to navigate complex customer situations with ease.
In terms of education, a degree in a relevant field such as business administration, communications, or a related field would be highly desirable.
Benefits:
We offer a competitive salary package, comprehensive training, and opportunities for career growth and development.
Others:
Our organization values diversity and inclusion, providing a supportive work environment where everyone feels valued and respected.
